Trust: The Power Behind The Punch
Negotiation has two goals: convincing the other party to accept your position and convincing them that you will follow through. Many pixels have been spilled over persuasive technique, interest-based negotiation and the like. In most business negotiation, though, trust is also an issue. How do you convey the sincerity and trustworthiness that is needed to make any kind of agreement stick? People generally will not enter into an agreement with someone they do not trust to live up to their end of the bargain, especially if the agreement is in settlement of an argument. The difficult part is finding a way that works for both parties.
In martial arts terms, the negotiating technique is like the way you wave around your hands and feet. It is the outer form of persuasion, which is important but not sufficient. Knowing how to make the persuasion meaningful is the equivalent of packing power in your punch. You can do it through brute strength (the equivalent of, “You will agree to my terms or else”) or through internal power moves that vary with the technique being applied (“I know this point is important to you”).
On the one hand, it means you have to listen to the other party to try to tell how to get the message through. That can be difficult enough, like looking for an opening to attack. Then you have to find a way to come across as sincere, and not just in the way of a con man that offers sincerity without substance. Some people are comfortable with overt emotional appeals. When other people try that, it seems phony and reduces credibility. Some people can express clear, logical, persuasive arguments. When other people try that, it sounds like a middle school debate team. Some people consciously modulate their facial expression, body language and even breathing. Others seem uncomfortable in their skin when they try that, especially if they try it in a cross-cultural setting in which each party uses different cues. Sometimes, conveying trust means setting up backstops, like escrows or penalties, so your counterparty believes you will follow through.
In martial arts, the rubber meets the road at the point of physical contact between you and your counterpart. After contact, if there’s no power, there’s no effect. In negotiation, the force of the impact is in the tone as much as the message. Most of the time, you will do well if you can find a way to convey a cooperative, trustworthy tone that works for you and connects with your counterparty.
Posted on June 7, 2013, in Kung Fu Strategies and Tactics, Negotiation and tagged arbitration, attack, business mediation, collaborative law, family mediation, gongfu, hung gar, karate, Kung fu, kung fu tactic, mediation, negotiation, shaolin. Bookmark the permalink. Leave a comment.