Coincidentally, I just read a great article by Malcolm Gladwell on the power of listening: “Could One Man Have Shortened the Vietnam War?” http://bbc.in/18b8LL7
It’s short and worth the read.
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About Jeffrey FInk
In my day job, I'm a lawyer, mediator, arbitrator and advisor in Wellesley, Massachusetts with clients locally and from around the world. I advise clients about general business matters, act as outside general counsel to several companies and counsel clients in more contentious situations. Wearing a different hat, as a mediator, Collaborative lawyer and ADR professional I help clients resolve a wide range of business and family disputes. I've also studied a number of styles of martial arts and have a second degree black belt in kung fu.
Kung Fu Mediation 
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