Category Archives: General
Coincidentally, I just read a great article by Malcolm Gladwell on the power of listening: “Could One Man Have Shortened the Vietnam War?” http://bbc.in/18b8LL7
It’s short and worth the read.
When we become agitated, our focus narrows. Literally. We stop paying attention to objects in our peripheral vision in order to hone in on the source of our problems. It’s the “fight” part of “fight or flight.” Watch someone’s eyes as they get angry.
The flipside is “flight.” If people start to feel cornered, their eyes may dart from side to side as if looking for a way out. It is not a conscious action.
The third leg of the stool is “freeze,” because a better description of the physiological process is, “fight, flight or freeze.” Like a deer in headlights, freezing up is a common and normal response to stress, one that is often seen in stress from perceived conflict but which can happen anytime people feel overwhelmed. As Peter Levine writes in his book Waking the Tiger: Healing Trauma, describing the freeze response of a young impala to an attack by a cheetah:
“One, it serves as a last ditch survival strategy … The cheetah may decide to drag its ‘dead’ prey to a safe place from other predators … During this time, the impala could awaken from its frozen state and make a hasty escape … Secondly, in freezing, the impala (and human) enters an altered state in which no pain is experienced. What that means for the impala is that it will not have to suffer while being torn apart by the cheetah’s sharp teeth and claws.”
When people freeze up, they shut down. They stop processing visual (and other) information as efficiently. They sometimes develop a blank stare as related cognitive systems disengage.
At one level, you as the negotiator can get a sense of the emotional state of your counterparties by reading the body language of their eyes. It is a powerful but not infallible tool. Certain physical or mental illnesses, such as a history of concussions or schizophrenia, may interfere with typical expression. More commonly, people with better control of how their emotions are expressed may not provide you with strong signals. You may be dealing with a great poker player.
You can become one of these poker players if you learn to control the signals you are sending with your eyes. Your counterparty may consciously or unconsciously be picking up on them. This is where the martial arts come in.
Martial artists learn early in their training that if an opponent is tensing up and staring at his left fist, he is probably going to strike with that one first. Similarly, they learn to use their peripheral vision so that they do not use their eyes to telegraph their movements. Kung fu uses a hard stare to freeze the opponent and crystallize attention. Tai chi uses a softer, less focused gaze.
There is a phrase used in tai chi writings, “qi follows yi [intention], and yi follows vision.” In other words, look slightly ahead of the part of your body with which you will be blocking or striking. There’s a contradiction, though. Yang Chenfu, the creator of the most popular style of tai chi, wrote, “Your mien should be as a cat seizing a rat.” How does this fit with a softer stare? A softer stare is more flexible, although you’re still supposed to use your peripheral vision to track the movement of your hands and feet and those of your opponent. You’re supposed to have the intensity of the cat, but with softness. There is yin with the yang.
If you bring awareness of your vision into your negotiations, and force yourself not to tunnel in, not to jump around and not to tune out, if your intention is a soft focus despite whatever agitation you may be feeling at the moment, you are circumventing the physiological processes that are causing the agitation. Try to control your eyes. You might find yourself staying more in the moment and becoming more difficult for a counterparty to read. You will bring more of a calm focus to your actions.
Everyone knows how to make a fist, right? It’s instinctive. When you get mad, your hand balls up. Even so, there is some skill to ye olde fist that they teach in basic kung fu class. Clasp your fingers tightly to protect them; keep your thumb on the outside, wrapped tightly around your second knuckle; and angle your hand downward and outward so that there is a straight line between your first two knuckles and your elbow.
It turns out I can’t make a good fist. My fingers are attached to the knuckles in such a way that my index finger sticks out too far. Even after years of martial arts training, I am likely to hurt my hand if I give a good strong punch. I have to be careful. It is not a major problem, though. As my studies progressed, I learned that there are dozens if not hundreds of different ways to hold your hand to strike or grab, with names that sound like they come from bad action movies: hammer fist, tiger claw, dragon claw, crane’s beak, snake punch, unicorn strike. “Fist like an arrow,” or the straight punch, is only one of them. Some of them work for me, like the styles they come from. Others do not.
The same is true of negotiation. Some people take the first instinctive course that comes to mind, acting directly and with instant escalation of the argument. It can be easier to lash out at provocation than to step back and ask yourself, “How can I get what I need from this interaction?” How many times have you seen someone try to push his position across by force regardless of his relative bargaining power rather than appeal to whatever reason, emotion or externality will convince his counterparty? It is like using a regular fist against a wall, or using your strength to try to block a linebacker. Maybe you can do pull it off, maybe it is a legitimate response to the circumstances, but it does not always make sense. It can be a strategic error.
The flip side is that many people fall back when faced with aggression. That can be a legitimate response, too, but is it the right one at the right time?
In a real physical interaction, you would respond to provocation with an appropriate level of reaction. If you are under threat of horrible injury, your goal may be instant savage incapacitation. Most of us are better off crossing the street to avoid the threat. If you have to engage, then you may be best off with a quick incapacitating blow rather than the limb shattering moves of most kung fu street fighting forms. Otherwise, you may be the one who ends up in jail. In a verbal argument, there are also levels of response. Consider an argument with your spouse. “Another way to look at it might be …” may be a better way to make your point than, “Stop acting like your mother!” Take a step back. Pause. Then decide: maybe deflect, maybe engage in a surgical strike, maybe walk away. Think about the range of what you can do.
A special thanks to Mr. Andrés Vásquez of Alen Media Group for a nice blog article in Spanish about Kung Fu Mediation! You can find it at http://alenmediagroup.blogspot.com.es/2013/05/mediacion-y-kung-fu.html.
Tiger kung fu forms can be fun to practice. They often have big, athletic movements with leaps and yells. The outer layer of applications is easy to see (although each form still has layer upon layer of hidden applications).
Not every movement is a useful application for everyone, though. Many tiger movements work best for big, athletic people, but not so much for smaller folks. After all, in the wild, the tiger is a large and powerful predator.
On the flip side, not every big, athletic person moves like a tiger. The physiology of the tiger has certain requirements, but a person must have the right neurology, too. Some people are more lumbering than aggressive, or don’t have the coordination to do well with some of the more circular movements.
In a negotiation, some people use their positions within their organizations to let loose their aggressions. We see this often in lawyers: in their personal lives they may be meek, but when they are arguing on behalf of someone else they can be aggressive to the point of being offensive. Like people who just go through the motions of being a tiger, it is not what they really are, and to many of their counterparties the inauthenticity is more annoying than effective. One tactic you can take with the fake tiger is to follow the classic Art of War: “If you know your enemy has a bad temper, seek to irritate him!” Then he will make mistakes. Alternatively, you can also appeal to his vanity or insecurity.
If you negotiate from a point of inauthenticity, your counterparty can take advantage of your weakness. The fake tiger isn’t really passionate, just a loudmouth. The fake snake isn’t really cunning, just transparently sneaky. Learn your own natural negotiating style! As the Art of War also advises, “If you know your enemy and know yourself, you will face a hundred battles without danger.”
Next post, we will go back to the big-picture discussion with the Shaolin Crane, but first I wanted to give you a sense of how these academic-sounding themes can play out in the real world.
Conflict is a part of life. There are techniques we use, more or less effectively, to deal with conflict. Some are instinctive, and some are learned.
I’m calling this blog Kung Fu Mediation for two reasons. One is that in Chinese, the term gongfu can refer to any skill gained over long effort. If you chi ku – “eat bitter” – by really working at something, you can develop a gongfu of that activity. A 30-hour mediation training is a good start, but it takes many more hours of study and reflective practice to become good at it. You have to keep working at it too. There is always more to learn about negotiation and dispute resolution.
The other reason for the Kung Fu Mediation blog is to explore what the world of martial arts has to teach us about everyday conflict. After all, both kung fu and mediation are effective means of conflict resolution! Remember that our bodies are wired for physical conflict. We respond in similar ways regardless of whether the conflict is physical or verbal. If we are under stress, our heart rate goes up and our muscles tense. If we are afraid, our eyes lose focus and cast about for an escape route, and if we are angry our awareness focuses in on the person causing us agita. Our hands may ball into fists or grasp our pencils more tightly than usual. It doesn’t matter whether we will be using those fists to resolve the conflict or whether we will be using tools more appropriate to abstract battles over resources or respect. No matter how rational our strategies and tactics seem, they interact with some of the same cognitive and hormonal systems as if someone is swinging a punch at us.
That incoming punch is a great example. If you see someone’s fist flying at your face, what is your first reaction? Is it to duck, or to hold your hands up to protect yourself, or to stand there and see what happens when it makes contact? In martial arts, the first two are considered to be ways of blocking the punch, one a yin block and one a yang block. They are instinctive. They are good things. The third is considered to be getting hit. That’s a bad thing.
In any negotiation, our first reaction is defensive. Whether we are consciously aware of it or not, we are thinking, “You’re wrong. It isn’t like that. That’s not how it happened. You aren’t doing it right.” Sometimes people even hold up their hands to say “Whoa” when someone says something they perceive as an attack, just as if they saw something coming toward their face. The reason why is, as the phrase goes, “so you can live to fight another day.”
And that’s the second piece, striking back. Every beginning martial arts student learns that a block alone is not enough, most of the time, since your attacker has more limbs to hit you with. You learn to block, then strike, and as you get more experience to do both at the same time. The hard part is figuring out which block and which strike to use when, because our instinct is to lash out. It gets complicated. Baguazhang, a martial art based on a mashup of the Yi Jing and Zen circle walking, divides the defense and counterattack world into 8 types of redirection (a block that, like the Dao, circles and goes with the flow of the opponent’s energy) and 8 types of strikes for a total of 64 basic combinations, matching up with the number of hexagrams. Just as it takes a ridiculous amount of effort hold that level of complexity in your head for any length of time even in a non-pressured situation, the complexities of interpersonal conflict can also be hard to keep straight. Some people’s default mode is to lash out at the first provocation and some people’s is to put up with the punches for a long time before exploding, in each case without regard to subtlety.
In mediation or as anyone trying to bargain for anything, we have to recognize that some very successful people never got far past that instinctual explosive defense-attack. Not only do we have to find a way to redirect the punch, we have to get the other party to learn how to do the same. Otherwise, it is very difficult to reach agreement with someone who only responds defensively. Sometimes, the mediator’s job is to stand in the middle and redirect both parties’ punches so they can learn to speak with each other.
In a divorce I once mediated, the parties were so entrenched in defensive anger that even by the third session they could only talk to me, not to each other, without screaming. It was the verbal equivalent of wild, swinging punches. Before they could move on and resolve what were essentially economic issues, each had to figure out what they were defending – what their real interests were. They had to realize that the confrontational interpersonal style that had failed them during their marriage was a roadblock to their divorce and to the cooperation that they would need going forward with their children. We had to work on redirecting their anger to create a space within which they could focus. Later, when I started applying some of the lessons from that mediation in commercial contexts, they transferred over pretty readily (I’m really slow sometimes).
Every interaction contains the potential for conflict. The better we can deal with it, the better it is for both our personal and professional lives. There are lessons for us in the martial arts.