In the first few hours of basic mediation training, beginning students are exposed to a concept called “active listening.” It involves really listening, letting people know that you are hearing them without judging. Since one of the drivers of conflict can be people’s sense that they are not being heard, addressing that need is a fundamental element of conflict resolution.

Therapists are good at it. Many lawyers have trouble, since they are more used to talking than listening. While some people do have an innate talent for listening well, most people can learn how to listen better with practice.

Active listening dovetails very nicely with a set of skills from taiji (or t’ai chi, depending on how the word is Romanized). As you learn this complicated style, you also learn to listen to your own body to get the subtle internal movements right. Eventually, you learn to correct many of your own errors, because if you keep certain principles in mind mistakes simply feel wrong. Then, when you begin the two-person exercise called Push Hands, you learn to listen with your body to the other person’s movements. One of the Chinese words for listening is tingdong, literally meaning “to hear and to understand.” It does not come naturally, any more than active listening does to the new mediator, but one of the great health benefits of taiji is that it automatically carries over to other activities. After enough practice, you can even feel if you are breathing and walking wrong.

In a non-physical conflict, you can also learn to listen at a level beyond your ears. Normally, both the signal and the reception may be at an unconscious level. However, if you learn to listen to your own sensations that might otherwise be intellectualized or sensed as a random flux of hormones, if you learn to filter out internal noise, you might be able to pick up on others’ agitation and behavior patterns. Surprisingly, you might even be able to tell when people respond to signals you are telegraphing.

Next post, I’ll tell you how to use a qigong exercise to jump start your active listening.